
The protection of your data
is important to us!
Content of this Privacy Policy
- 1. Institution responsible
- 2. Collection and use of personal data
- 3. Consent to collection of data
- 4. How does beiersdorf collect personal data?
- 5. What type of personal data does beiersdorf collect?
- 2. Collection and Processing of Personal Data when visiting our Website
- 7. Does beiersdorf share or disclose personal data?
- 8. Where is data stored?
- 9. Period of time for which your data is stored?
- 10. Use of cookies
- 11. Interest based advertising
- 12. Data security
- 3. Children
- 14. Social plug-ins/integration through shariff
- 15. Contact, request for information, revocation, blocking, deletion
- 16. Contact us
- 17. Updating and amendment
1. Institution responsible
Welcome to www.nivea.ca/en-ca (the “website”), administered by Beiersdorf Inc. (“Beiersdorf”). The institution responsible for collecting, processing and using personal data in accordance with this Privacy Policy and applicable Canadian law is: Beiersdorf Canada Inc.
2344 Alfred-Nobel Blvd, Suite 100A
St-Laurent (Quebec) H4S 0A4
T: 514-956-4330 ext. 4335 or 1-888-307-4412
F: 514-956-4346
E: consumerrelations@bdfcdn.com
Some of the information that we collect from you is defined by the applicable privacy laws as (“Personal Information”). This Privacy Policy outlines how personal information about you is collected, used, disclosed and otherwise processed by Beiersdorf with respect to your use and interaction with Beiersdorf via this website as well as through other online activities involving Beiersdorf products and services (“Services”). This Policy also applies to the personal data we collect offline, such as when you call us or interact with Beiersdorf in person, such as at an industry event or at a place of business. This policy applies to consumers residing within Canada only that visit our Sites or our stores. Visitors from other countries should visit the NIVEA site from their country/region.
2. Collection and use of personal data
Personal Information means any information that can identify you, such as your name, e-mail or postal addresses, and your telephone number or indirectly through pseudonymized data such as a unique ID number. It could also include unique numerical identifiers such as your computer’s IP address or your mobile device’s MAC address, as well as cookies. Personal Information does not include anonymous or aggregated information that cannot be tracked back to you personally.
Subject to Section 10 – Use of Cookies below, Beiersdorf does not collect Personal Information from you except when you specifically provide such data (e.g. when subscribing to e-mail newsletters, taking part in a survey or contest/sweepstakes, ordering samples or brochures, through online interaction with our websites or requesting information) and consent to its use.
When you visit our website, Beiersdorf collects technical data including the name of your internet service provider, the website that you used to link to our website, the websites that you visit from our website and your IP-Address. This data could possibly lead to your identification if combined with other information that would identify you, but we do not use it to do so. We do use the data from time to time for statistical purposes but maintain the anonymity of each individual user so that the person cannot be identified.
3. Consent to collection of data
By using this website or other Services and by voluntarily submitting your personal information to us, you are consenting to the practices in this Privacy Policy and any applicable terms of use. If you are submitting the Personal Information of other others, such as patients, you are responsible for obtaining their consent to the disclosure of their information to Beiersdorf, as may be required by law.
In cases when personal data is provided to others to provide you products or services you have requested, or for other purposes you have authorized, we rely on technical and organizational means to assure that applicable data security regulations are followed.
4. How does beiersdorf collect personal data?
Generally, we only collect personal data when you provide it to us, through registration, completion of forms or e-mails, as part of an order for products or services, inquiries or requests about materials being ordered and similar situations in which you have chosen to provide the information to us. If you do not want your personal information collected, do not provide it to us.
Beiersdorf may also collect personal data about you from our sales, advertising and business partners. We may also collect data about you that is publicly available in online directories or other websites. If you interact with our website or other digital features, we may automatically collect technical data about you. This data may be combined and enriched with other identifiable information. See section 10 – Use of Cookies and Technical Data for more.
5. What type of personal data does beiersdorf collect?
Examples of personal data we collect and use are:
- Contact information, such as full name, email address, telephone number and mailing address
- Usernames and passwords
- Demographic information including age, gender, images and videos
- Consumer and professional preferences and comments, including with respect to Beiersdorf Services
- Information you provide when you contact us, provide feedback, make a complaint or other inquiry
6. How do we use the data?
The data we collect will be used for the purpose of supplying you with the requested Services or for other purposes for which you have given your consent, except where otherwise provided by law. For health care professionals, researchers, scientists and other professionals, the information we collect is primarily to continue and improve our client relationship with you. The information collected assists in maintaining our client relationship management databases, including with Beiersdorf Global. Other purposes may include:
- Fulfill your order(s) for our goods and services
- Respond to your questions or concerns regarding our goods and services
- Administer contests, promotions and surveys
- Test and analyze our Services for efficacy, safety and enhancements
- Establish and maintain our business relationship with you
- Responding to inquiries, complaints and other communications
The data we collect will also be used to improve the content of our website, and may be used to contact you via e-mail or by regular mail, to provide you with information that we believe to be of interest to you, process and store the information provided so that we are able to better understand your needs and how we can improve our products and services and to provide you with health-related information or services that we believe would be of interest to you.
8. Where is data stored?
The database and its contents remain at our company and stay with data processors or servers acting on our behalf and responsible to us.
Some of this data may be stored or processed at computers located in other jurisdictions, such as the United States and Europe, whose data
Protection laws may differ from the jurisdiction in which you live. Subject to applicable laws in such other jurisdictions, we will ensure that appropriate.
Protections are in place to require the data processor in that country to maintain protections on the data that are equivalent to those that apply in the country in which you live.
9. Period of time for which your data is stored?
Beiersdorf only retains Personal Information for as only as long as it is deemed necessary, to for us to render a service you have requested or to which you have given your consent, except where otherwise provided by law. The data provided to us will only be stored for as long as is necessary to fulfill the respective purpose for which you have transmitted your data to us, or for complying with statutory provisions. If you have given us your express consent to use your Personal Informational for promotional purposes (such as subscribing to the NIVEA newsletter), we will use your data for such purposes until such time as you revoke your consent. You may revoke the consent granted by you at any time. Personal Information no longer necessary or relevant for the identified purposes or no longer required to be retained by law, shall be securely destroyed, erased or made anonymous.
11. Interest based advertising
We reserve the right to also use information that we have obtained through an analysis of the usage behaviour of visitors to our websites compiled from cookies to show you specific advertising for certain of our products on our own websites.
We believe that you as the user will benefit from this because we show you advertising or content which, based on your user behaviour, we believe may match your interests, and you are therefore shown less randomly scattered advertising or certain content that might be of less interest to you.
If you opted-in, we may collect certain information from you, including demographic, profile, region, contact, preference information. This information may be combined with technical data collected via cookies. Together, we may use this data to target advertisements to ranges of groups and demographics, using a third party service provider, such as Google DoubleClick. We do not collect or use health or other sensitive personal information for advertising or marketing purposes. If you opted-in, we may share aggregated sets of data to a third party to assist in providing ads we feel may be relevant to you on third party sites.
We do not share personal information to third parties for advertising, or for their own use. You may control your preferences or revoke consent to future participation in these analytics or marketing programs at any time. Although it is our hope that you find the display of advertising to you based on your browsing interests valuable, if you no longer wish to participate in the services offered through these solutions, you can opt-out of this activity by visiting the:
i. Google DoubleClick: https://tools.google.com/dlpage/gaoptout/
ii. Network Advertising Initiative at http://www.networkadvertising.org/choices/ ,
and
iii. Digital Advertising Association of Canada at http://youradchoices.ca/choices/ .
You can also set your web browser in such a way that cookies are prevented from being saved to your hard drive and/or you are asked each time whether you are in agreement with cookies being enabled. You can also at any time delete cookies that have been enabled. You can find out how all this works in detail from your browser’s operating manual.
If you not allow cookies to be stored, this may lead to functional restrictions of our website. To learn more about cookies, please visit: http://www.allaboutcookies.org.
12. Data security
We have adopted technical and organizational measures to protect your data from being lost, changed or unauthorized access by a third party. The security procedures we use are regularly enhanced to reflect technological progress. Please note however that no method of storing data is 100% secure, although we strive to protect your personal information and strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. You can assist us in protecting your personal data by:
(i) using a secure web browser;
(ii) not sharing your log-in credentials with others,
and
(iii) frequently changing your password.
Our security procedures are continuously revised based on new technological developments.
13. Children
In light of the importance of protecting children's privacy, we do not collect, process or use on our website any information relating to an individual whom we know to be under 13 years old without the prior, verifiable consent of his or her legal representative. Such legal representative has the right, upon request, to view the information provided by the child and/or to require that it be deleted. Beiersdorf does not intend this website for child audiences, and has no intention of collecting personally-identifiable information (such as name, address, telephone number) from children under 18 years old. If you discover that your child has provided us with personally identifiable information, we ask that a parent or guardian of the child contact us at consumerrelations@bdfcdn.com to have this information deleted from our records.
15. Contact, request for information, revocation, blocking, deletion
You can at any time and free of charge, object to the use of your personal data, arrange for partial or complete deletion or blocking, or request information on or correction of the data stored by us about your person. It is not necessary to adhere to a particular form. You can, for example, write to us by e-mail at consumerrelations@bdfcdn.com or use our contact form on the website.
16. Contact us
If you wish to know what information we have in our files about you, ask a question about the information in your file or request a change to the information in your file, please contact:
Beiersdorf Canada Inc.
2344 Alfred-Nobel Blvd, Suite 100A
St-Laurent (Quebec) H4S 0A4
Tel: 514-956-4330 ext. 4335 or 1-888-307-4412
F: 514-956-4346
E: consumerrelations@bdfcdn.com
17. Updating and amendment
We may amend or update parts of the data privacy statement without informing you of this in advance. Please always check the data privacy statement before you use our website in order to be informed of the latest status in the event of any amendments or updates. Your continued use of this website will signify your assent to any changes. Privacy Policy last updated: April 2022.
14. Modules d’extension sociaux/intégration par shariff
Les modules d’extension sociaux (« plug-ins ») des réseaux sociaux sont utilisés dans nos sites Web, en particulier le bouton « Partager » ou « Partager avec des amis » du fournisseur « Facebook », dont le site Web facebook.com est exploité par Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. Les modules d’extension portent habituellement le logo de Facebook.
En plus des modules d’extension de Facebook, nous utilisons ceux de « Google+ 175 » (fournisseur : Google Inc., Amphitheatre Parkway, Mountain View, CA 94043, USA), de « Twitter » (fournisseur : Twitter, Inc., 1355 Market St, Suite 900, San Francisco, CA 94103) et de « Pinterest » (fournisseur : Pinterest Inc., 808 Brannan Street San Francisco, CA 94103, USA).
Pour des raisons de confidentialité des données, nous avons délibérément décidé de ne pas utiliser de modules d’extension directs de réseaux sociaux sur nos sites Web. Nous utilisons à leur place la solution « Shariff ». Grâce à Shariff, nous pouvons déterminer nous-mêmes quand - et si - des données sont transmises à l’opérateur des réseaux sociaux respectifs. Pour cette raison, aucune information n’est par définition transmise automatiquement à des réseaux sociaux comme Facebook, Google+, Twitter ou Pinterest lorsque vous accédez à notre site Web. Cela se produit uniquement si vous cliquez vous-même sur le bouton du réseau social correspondant. Votre navigateur Web génère alors une connexion aux serveurs des réseaux sociaux respectifs, c’est-à-dire en cliquant sur le bouton correspondant (p. ex. « Transmettre », « Partager » ou « Partager avec des amis »), vous acceptez que votre navigateur Web ouvre un lien avec les serveurs des réseaux sociaux respectifs et transmette des données sur l’utilisation à l’opérateur du réseau social respectif. Nous n’avons aucune influence sur la nature et l’étendue des données qui sont recueillies de cette manière par les réseaux sociaux. Pour plus d’informations concernant l’objectif et l’étendue de la collecte, du traitement et de l’utilisation ultérieure des données par les réseaux sociaux respectifs, ainsi que sur vos droits et vos options de paramétrage pour protéger votre sphère privée à cet égard, veuillez consulter la politique de confidentialité des réseaux sociaux concernés. Facebook: http://www.facebook.com/about/privacy/ et http://www.facebook.com/help/?faq=186325668085084 . Vous trouvez plus d’informations sur l’utilisation des données par « Google+ » ou « Twitter » à http://www.google.ca/intl/fr-CA/policies/privacy/ ou https://twitter.com/fr/privacy et pour Pinterest à https://policy.pinterest.com/fr/privacy-policy .